Terms and Conditions

TERMS AND CONDITIONS

The Dinotopia Store

Last Updated: March 10, 2025

Welcome to the Dinotopia Store!

Thank you for supporting us directly through The Dinotopia Store! We know you have choices for purchasing books, prints, and art materials, and we're grateful you've chosen us. Our goal is to provide you with quality products and a straightforward shopping experience.

These Terms and Conditions outline how our store works and what you can expect when shopping with us. By browsing our website or making a purchase, you're agreeing to these terms, so please take a moment to read through them.

About Us

The Dinotopia Store is based in Rhinebeck, New York. We specialize in James Gurney’s books, prints, art instructional DVDs, magazines, and other related items. 

Ordering and Payment

When you place an order with us, we'll do our best to fulfill it promptly. All prices on our website are in US Dollars and include shipping costs (no surprise fees at checkout). We accept major credit cards and other payment methods as shown on our checkout page.

We do reserve the right to decline orders in rare situations, such as when products are out of stock or if we detect unusual payment activity.

Sales Tax

You will be taxed for your order based on the tax rate of the jurisdiction you are ordering from. The applicable sales tax will be calculated and added to your total at checkout.

Our Shipping Promise

We currently ship only within the United States. All orders are shipped via USPS Media Mail, with the shipping cost already included in our product pricing.

After you place your order, we typically process and ship within 1-3 business days. USPS Media Mail usually takes 4-10 business days to arrive at your doorstep, depending on your location. While we can't control USPS delivery times, we'll always provide tracking information so you can follow your package's journey.

Returns and Refunds

We want you to be happy with your purchase! If you're not completely satisfied, here's how our return process works:

  • You can return most items within 30 days of delivery

  • Items should be unused and in their original packaging

  • Unfortunately, we cannot accept returns on personalized items

  • Digital products cannot be returned once downloaded

To start a return:

  1. Reach out to us via email with your order number and let us know why you'd like to return the item

  2. We'll send you return instructions

  3. Ship the item back to us (return shipping is your responsibility)

  4. Once we receive and inspect your return, we'll process your refund to your original payment method

A note about package security: If USPS confirms delivery to your address but the package is stolen, we unfortunately cannot issue a refund. We recommend having someone available to receive packages or having them delivered to a secure location.

Damaged or Incorrect Items: If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by offering a replacement or refund.

Intellectual Property

All the content on our website (images, text, logos, etc.) belongs to James Gurney. We respect creative work and ask that you do the same by not copying or repurposing content without permission.

Limitation of Liability

While we strive to provide the best possible experience, there are some things we need to clarify about potential issues:

  • If something goes wrong, the maximum amount we can be liable for is limited to the purchase price you paid for the product.

  • We cannot be responsible for indirect or consequential damages that might occur, such as lost profits, lost data, business interruption, or other commercial damages.

  • This applies even if we've been informed about the possibility of such damages.

We're mentioning this because we're a small business, and while we always aim to make things right, we need to protect ourselves from claims that could put our livelihoods at risk.

Indemnity

By shopping with us, you agree to protect The Dinotopia Store (including our team, partners, and suppliers) from any claims, demands, losses, liabilities, and expenses (including legal fees) that arise from your use of our store or products, or from your violation of these terms.

This simply means that if your actions using our products or website cause legal issues, you'll help defend us and cover related costs.

Changes to These Terms

We may update these terms from time to time to reflect changes in our business or legal requirements. The latest version will always be posted on our website.

Let's Stay in Touch

We love hearing from our customers! If you have questions, concerns, or just want to share how you're enjoying your purchase, please contact us at:

The Dinotopia Store
PO Box 693, Rhinebeck, NY 12572
Email: gurneyjourney@gmail.com